'I've never seen Andy. He never puts his video on, ever. Just a northern voice on the line, which is comforting for a fellow northerner. Has anyone else seen him?

I tracked him down years ago after being fed up of poor web designers, promising the world but unable to realise carefully crafted designs. Nothing was a problem for Designers' Friend, everything delivered with precision, common sense advice, and sites loading at breakneck speed. Basically they're on another level.'